Shipping & Returns

Christmas & the Holiday Season 2019

  • Like all business' we expect deliveries to have potential delays around the festive season as we expect to be busy.
  • We advise any orders wanted before Christmas be ordered by November 18th at the latest. We do not guarantee this will arrive by Christmas, this will vary dependant on your location. Any orders placed after this date, may arrive after December 25th.
  • All orders will still be tracked, as explained further down this page, we recommend tracking this yourself, rather than e-mailing us, as there may be a delay with our responses.
  • Happy Holidays from the Project Love Back Team!

Shipping and Postage

  • Standard shipping is £2.95 per order.
  • We estimate it'll take 2-4 weeks to arrive.
    (Often quicker, but we can't guarantee)
  • Free shipping on all orders over £50 GBP.
  • Track orders online
  • World Wide Shipping.
    (In the very rare cases, our supplier may not be able to ship to your country. This is beyond our control, and we will contact you to offer an immediate refund.) 

 

How does shipping work?

Project Love Back partners with global merchants and artisans in order to provide you the best prices and the most unique products.

This means that your order is shipped from global areas such as Vietnam, Thailand, USA, China, India, etc. When you order multiple products, the orders can come from different suppliers. In this case, you may receive your products in different packages and at different times.

Because we ship directly from our partners in these countries, your item may take 2-4 weeks to arrive once it has been shipped. Most of the time your order will arrive a lot quicker, but we want you to be aware that sometimes due to international holidays things may be out of our control. Please do not panic if it does not show up immediately, it will be on its way, but if you have any concerns please contact us. 

Our goal is to offer you the best shipping service we can, no matter where in the world you live. Each product may require some time for the construction and handling before it gets shipped. Most orders ship within 1-3 days. However, in peak seasons, processing can take up to 7 business days.

 

Can I track my order?

We are currently looking to partner with a tracking company however, for now we advise that our customers use this link. This company is not affiliated or associated with Project Love Back. Simply enter the tracking number you would have received in your shipping confirmation e-mail and it will list any available information. 

 

What if I need to return something?

No worries! We have a 30 day returns policy! If your item meets our returns policy please Contact us right away and we'll help guide you through the process. Please ensure you include your order number with the e-mail you used at checkout to speed up the process. Check our full refunds policy here.

 

Import Tax & Customs

As there are varying rules and regulations on importing products, depending on where you are located, you may be required by the law of your country to pay a customs fee for your items. As we do not wish to charge all our customers unnecessarily,it would be your responsibility to know the rules for your countries laws.

 

Need to contact us?

Send us an email via this form and we'll get back to you as soon as we can.

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Mon-Fri: 9:00 am - 6:00 pm GMT
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